We want you to pay for LoadSense only if it helps you book better loads. This policy explains how cancellations and refunds work.
Free trial
New accounts can try LoadSense free for 14 days. Use the trial to make sure LoadSense works for your board and your workflow before you pay.
14-day money-back
If you’re not satisfied, you can ask for a full refund of your first payment within 14 days of that payment. No questions asked.
Renewals and cancellation
- You can cancel your subscription at any time. It stays active until the end of the period you already paid for, and it won’t renew.
- Renewal payments are generally not refunded, including for partially used periods.
- If the Service was unavailable for a significant part of your billing period because of a problem on our side, contact us and we’ll offer a fair refund or credit.
Seat changes
Adding seats is charged for the rest of the current period. Removing seats takes effect from the next billing period; unused time on removed seats is not refunded.
How to request a refund
Email hello@getloadsense.com from your account email with your company name. If your purchase was processed by our reseller, you can also request the refund directly from them using the link on your receipt. Approved refunds go back to the original payment method, usually within 5–10 business days.
Your statutory rights
This policy doesn’t affect any rights you have under consumer or other laws that can’t be waived.