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Legal

Terms of Service

Last updated October 6, 2026

1. Agreement

These Terms of Service (“Terms”) are an agreement between you and INNOSOFT SOLUTIONS SRL, a company registered in the Republic of Moldova (“LoadSense”, “we”, “us”). They apply to the LoadSense website, web dashboard and browser extension (together, the “Service”).

By creating an account or using the Service you accept these Terms. If you use the Service for a company, you confirm you may bind that company, and “you” includes it. The Service is intended for business use by people aged 18 or older.

2. The service

LoadSense is a software tool for truck dispatchers. The browser extension adds information and shortcuts to load boards you already use (such as profit estimates, broker credit information, route and deadhead estimates and one-click contact). The web dashboard lets you manage your account, team, templates and truck profiles.

LoadSense is an independent product. It is not affiliated with, endorsed by or sponsored by any load board. Load board names are trademarks of their respective owners. We may add, change or remove features over time.

3. Accounts and licenses

  • Give accurate account information and keep it up to date.
  • Keep your password confidential. You are responsible for activity under your account.
  • One license is for one named person on one computer at a time. Signing in to the extension on another computer signs the previous one out. Sharing an account between people is not allowed; each dispatcher needs their own seat.
  • Account owners of a company account manage seats, invitations and shared content for their team.
  • We may review new accounts before activating them and refuse or close accounts that break these Terms.

4. Free trial

New accounts may get a free trial of 14 days, unless we state otherwise. At the end of the trial, continued access requires a paid plan. We may change or end trial offers at any time.

5. Subscriptions and payment

Paid plans are billed in advance for each billing period (for example monthly), per seat where applicable, at the price shown when you subscribe. Payments may be processed by a third-party reseller acting as merchant of record; in that case its terms of sale also apply to your purchase and it appears on your statement.

  • Prices exclude applicable taxes, which are added where required.
  • Subscriptions renew automatically until cancelled. You can cancel at any time; access continues until the end of the paid period.
  • We will give reasonable notice before changing the price of an existing subscription.
  • Refunds are described in our Refund Policy.
  • If a payment fails, we may suspend access until it is resolved.

6. Acceptable use

You agree not to:

  • share your account, resell the Service or let people outside your paid seats use it;
  • copy, reverse engineer, decompile or modify the extension or the Service, except where the law allows it;
  • use the Service to scrape, bulk-download or automate actions on load boards, or in any way that breaks a load board’s own terms;
  • send spam or unlawful messages to brokers or carriers, or send emails that break anti-spam laws;
  • interfere with the Service, probe its security or overload it;
  • use the Service for anything illegal, fraudulent or harmful.

You are responsible for complying with the terms of the load boards and email providers you use together with LoadSense.

7. Third-party boards and data

The Service relies on third-party websites and data, such as load boards, broker credit information, map and routing data and public fuel price data. We don’t control those sources. They may change, be unavailable or be inaccurate, and a change by a third party may stop a feature from working. We are not responsible for third-party content, including load postings, broker information or contact details found in postings.

8. Estimates, not advice

Profit, fuel cost, drive time, ETA, hours-of-service and credit information shown by LoadSense are estimates based on the data available and the settings you enter. They are not financial, legal or safety advice and are not an hours-of-service compliance tool. You and your carriers remain responsible for business decisions, rates you accept and compliance with all transport regulations, including hours-of-service rules.

9. Your content

You keep ownership of the content you add to the Service, such as email templates, truck profiles and notes (“Your Content”). You give us a limited license to host, process and display Your Content only to provide and improve the Service for you. You are responsible for Your Content and for having the right to use it.

10. Our intellectual property

The Service, including its software, design and branding, belongs to LoadSense and its licensors. While your subscription is active we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business under these Terms. Feedback you send us may be used freely to improve the Service.

11. Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or close an account that breaks these Terms, puts the Service or other users at risk, or has unpaid fees. Where reasonable, we will tell you first and give you a chance to fix the problem. After termination we may delete your data as described in our Privacy Policy.

12. Disclaimers

The Service is provided “as is” and “as available”. To the extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don’t guarantee that the Service will be uninterrupted, error-free or that information shown is complete or accurate.

13. Limitation of liability

To the extent allowed by law, LoadSense is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, loads or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnity

You agree to defend and indemnify LoadSense against claims arising from your misuse of the Service, Your Content or your breach of these Terms or of third-party terms.

15. Changes to these terms

We may update these Terms. If a change is material, we will tell you by email or in the Service before it takes effect. Continuing to use the Service after that means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of the Republic of Moldova, without regard to conflict of law rules. The courts of the Republic of Moldova have jurisdiction, unless mandatory law gives you the right to bring a claim elsewhere. We will first try to resolve any dispute informally; please contact us.

17. Contact

INNOSOFT SOLUTIONS SRL, Chișinău, Republic of Moldova. Email: hello@getloadsense.com.